Refund Policy
At BSR HOTEL, we strive to provide our guests with a comfortable and enjoyable stay. We understand that plans may change, and we offer the following refund policy to accommodate our guests:
Cancellation Policy:
- Standard Room Bookings:
- Cancellations made more than 7 days before the check-in date will receive a full refund.
- Cancellations made between 3 to 7 days before the check-in date will receive a 50% refund.
- Cancellations made less than 3 days before the check-in date are non-refundable.
- Non-Refundable Room Rates:
- Bookings made with non-refundable rates are not eligible for any refund, regardless of the cancellation date.
- Group Bookings:
- For group bookings (5 rooms or more), cancellations made more than 14 days before the check-in date will receive a full refund.
- Cancellations made between 7 to 14 days before the check-in date will receive a 50% refund.
- Cancellations made less than 7 days before the check-in date are non-refundable.
Early Departures:
Guests who depart earlier than the scheduled check-out date will not be eligible for a refund for the unused nights.
No-Shows:
Guests who do not arrive on the scheduled check-in date without prior notice will be charged the full amount of the reservation and are not eligible for a refund.
Refund Process:
- Refunds will be processed within 7-10 business days from the date of cancellation.
- Refunds will be issued to the original method of payment used at the time of booking.
- Any transaction fees or service charges are non-refundable.
Special Circumstances:
In the case of extenuating circumstances (e.g., natural disasters, medical emergencies), please contact our customer service team to discuss potential accommodations or exceptions to our standard policy.
Contact Information:
For any questions or assistance regarding our refund policy, please contact our customer service team:
We reserve the right to modify or update this refund policy at any time. Any changes will be posted on our website, and it is the guest's responsibility to review the policy prior to making a reservation.